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Package Room
 

Package Handling

 

PACKAGE HANDLING PROCEDURES

Hilton Miami Airport

2017

The Hilton Miami Airport provides a full-service Package Room staffed to provide on-site package handling & delivery service to our guests.

A Belldesk direct dial button is available from any house phone.

Standard Hours of Operation

Monday – Friday: 7:00 a.m. – 7:00 p.m.

Saturday – Sunday: 8:00 a.m. - 5:00 p.m.

Extended Hours are available upon request with two weeks advance notice. Please contact your Catering/Event Manager.

After Hours Operation

Package handling is available after business hours. Assistance may be delayed, depending on the number of bellmen available.

Fees

Handling fees are assessed for each package received by the Hotel. Fees are determined by the size and weight of the shipment:

- $5 per box, up to 30 pounds

- $7 per box over 30 pounds

Handling fee includes first movement to its final location. Additional movements: $5 per package.

Incoming Packages

Packages will be tracked and information such as the recipient’s contact information, group name, date of event, tracking number, name of carrier and weight will be documented before being stored.

Shipments to the Hotel are received, stored and delivered by our Package Room. Storage in the Package Room is limited. We ask your cooperation in shipping in a timely manner, no more than 3 days prior to the start of an event.

All incoming packages are stored until each is claimed by its recipient. Recipient may pick up packages on their own at the Belldesk or may request a delivery to your meeting room via your event or banquet manager. ID will be required at the time of delivery.

Shipping

These services are NOT intended for Exhibitors. Any materials affiliated with an Exhibit Show must be shipped through the official designated Drayage Company, following all guidelines indicated by the Exhibitor. Exhibitor freight will not be accepted by the Hotel.

Standard Group Shipping must be addressed

as follows:

Actual Recipient

Group Name

Catering or Event Manager Name

Guest Arrival Date

Hilton Miami Airport

5101 Blue Lagoon Dr.

Miami, FL 33126

Box 1 of X

Table top Exhibitors Shipments must be addressed as follows:

Actual Recipient

Exhibitor Company’s Name/ Booth Number

Group Name

Catering or Event Manager Name

Guest Arrival Date

Hilton Miami Airport

5101 Blue Lagoon Dr.

Miami, FL 33126

Box 1 of X

For security reasons, all unidentified shipments or questionable packages will be refused. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Outgoing Packages

Boxes must be properly closed and labeled (Pre-Paid or with Account number).

Boxes without payment information or complete destination address will not be shipped out.

Guests will be responsible for the packing of all return packages.

If you wish to ship using your own account number from a carrier, a preprinted air bill from the carrier with the account number generated by the carrier should be provided. If you do not have a preprinted air bill, the package room will use their air bill and can charge your room, VISA, Master Card, or American Express account or master account for the event.

Hotel service fees are determined by the size and weight of the shipment according to the following scale: Outgoing shipments:

- $5 per box up to 30 pounds

- $7 per box, over 30 pounds

Please note this fee is not the freight charge. Actual freight charge is determined based on the carrier of your choice, e.g., FedEx®, UPS®, DHL®, etc. No COD packages will be accepted.

Retention

Packages will be stored for a period of (30) thirty days. Within the thirty day period, the package room staff will notate a record of at least three (3) attempts to contact the package recipient. After the thirty day period, all unclaimed packages will be taken to lost and found for disposition.


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Hilton Miami Airport Blue Lagoon | 5101 Blue Lagoon Drive, Miami, Florida 33126